Alumni Spotlight: Jillian Harvey ’19 MPA

After witnessing systematic inequalities first-hand while working two jobs supporting at-risk communities, Jillian Harvey decided she needed to further her education in public policy to make a real impact in her community. After graduating from the Watson Institute's Master of Public Affairs Program in 2019, Harvey became a leader in the field of diversity, equity and inclusion (DEI) in the state of Massachusetts.

Jillian Harvey chose the Watson Institute's Master of Public Affairs program when she was looking to redirect her career. "Before I applied to the program, my career wasn't exactly what I had planned," she said. “As an undergraduate, I planned to be an archeologist. But my field school got canceled because of low enrollment during my senior year, and I took that as a sign that it wasn't the right path for me.”

After graduating from the University of Massachusetts Amherst with a bachelor's degree in anthropology in 2013, Harvey took positions as a teen youth leader at the Brookline Teen Center and as a patient experience representative at Boston Children's Hospital's Autism Spectrum Center. 

After working with at-risk populations for five years, Harvey was ready to make a more substantial impact and saw Watson's MPA program as the vehicle to accomplish that. "I started to see the inequities in our healthcare system and our educational system," she said. “Brookline is an affluent town, but I was working with students who were getting left behind. At the hospital, I worked with families who could not get the specialized care they needed because their insurance company told them they had to use a different hospital. Other families would spend nearly a year waiting for prior authorization for testing.”

While at Boston Children's, Harvey attended informational sessions sponsored by the hospital's government relations program. "That's what got the wheels turning for me," she said. “I realized that if I wanted to make a real difference, I needed to better understand policy-making.”

"When I decided I wanted to study public policy, I was accepted into a number of programs, but Brown's was the most attractive option for me," she said. Watson's one-year program was particularly appealing to Harvey as a mid-career professional. "I was in my late twenties and was working two jobs, and I knew if I didn't focus and dedicate one full year to my studies, it would take me a lot longer," she said.

Watson's curriculum and the balance between coursework and hands-on experience also impressed Harvey. "The way Watson's MPA program was structured made a lot of sense to me," she said. "Statistics and economics are vital to any policy work, and having to re-take those classes at a higher level was important to me." Harvey was also drawn to the fact that she could apply what she was learning to real-world situations within the program. "The consultancy component [now called the Policy in Action Project] was really important to me," she said. "I liked being able to apply the skills I was learning to a real-world issue within the context of the program." 

With her career on hold, Harvey was determined to make as much of her one year at Brown as possible. "I wanted to dig into the community and learn more about the university," she said. It was a strategy that led her into a new arena that would have a profound impact on her career after she left Brown. "I got involved with the DEI [diversity, equity and inclusion] advisory board for the dean of students," she said. "That was the first time I engaged with graduate students of color outside my program. I'm grateful for the connections I made. I became friends with some of those individuals and have remained in touch with them to this day," said Harvey.

Within a year of earning her MPA in 2019, Harvey accepted a position as director of diversity, equity and inclusion for the town of Arlington, MA, but her career quickly took an unexpected turn. "My position was housed within the town's health and human services department," she said, "and at the beginning of 2020, when the COVID-19 pandemic struck, it was 'all hands on deck.'" 

I learned the ins and outs of policy at Watson, but I also learned how to craft memos and work quickly. In the real world, you don't always have the luxury of time…I was working in a crisis atmosphere, but I knew how to engage stakeholders, problem-solve, and put out statements quickly.

Jillian Harvey MPA Class of 2019
 
Jillian Harvey ’19 MPA

Harvey said she was immediately able to draw on her experience in the MPA program. "Something in my brain clicked," she said. "I remembered studying the Ebola program and system dynamics at Watson. It was a bad time, but I was able to reflect on what I learned and was able to be a good team player." As her role with the Town of Arlington expanded, Harvey said she found herself referring back to her notebooks from the Public Budgeting and Management course she took with former Watson instructor Peter Marino at Watson. "Municipal budgets are no joke," she said.

Harvey cited another signature component of Watson's MPA program from its Policy Analysis and Problem Solving course, then taught by Eric Patashnik, that proved invaluable — the 48-hour project. "I learned the ins and outs of policy at Watson, but I also learned how to craft memos and work quickly. In the real world, you don't always have the luxury of time," she said. “I was working in a crisis atmosphere, but I knew how to engage stakeholders, problem-solve, and put out statements quickly.”

"The 48-hour project forced me to think about what's essential and what's not and how to concisely and clearly get my message across," she said. “In local government today, so many documents are full of jargon. That project helped me learn how to speak in plain language to create documents that community members can easily read and understand.”

As a DEI director, Harvey found herself at the center of another rapidly evolving situation in May 2020 after the murder of George Floyd by Derek Chauvin, a 44-year-old white police officer. Again, Harvey found herself drawing on what she learned at Watson, especially from former Watson instructor Angela Blanchard's course, Disaster, Displacement and Response: A Practitioner, People-Focused Lens on Urban Policy and Practice. 

"[Blanchard's course] has informed all of the work that I've done as a DEI director because — especially during 2020 — I was deep in the community and had to use many of the skills I gained from that class," she said. "Her class helped me understand the importance of empathy-building and deep listening. As a public servant, you need to focus on the community's strengths to find a way to work together to find solutions, not on what is wrong with the community," she said. 

"With the murder of George Floyd, there was an immediate uptick in demand for racial equity," said Harvey. "The work had been going on for decades, but Floyd's murder created the perfect storm. People were home because of the pandemic. Everyone was watching the news. You couldn't avoid it." 

Harvey understood she needed to strike while the iron was hot. "I knew that racism was alive and well in 2020, but now it seemed everyone else was waking up to that fact," she said. The ability to respond quickly that she developed from the 48-hour project again proved valuable, "I was going full speed trying to address the community's needs," she said.

Harvey recently accepted a position as a member of the Massachusetts Municipal Association's leadership team. She serves as the association's chief equity officer, where she works with town and city leaders from across the state. She said she is undaunted by the current political climate and antipathy toward DEI. "The air we're breathing is thick," she said. "But in Massachusetts, we have a governor and an attorney general who are adamant about protecting people's rights. They are letting our community members know they'll be protected. And it's been helpful for me to know that my state has everyone's best interests at heart."